Effective Date: 08/04/2023
Thank you for shopping at Outfox Workshop LLC, an online e-commerce marketplace for clothing sales. This Shipping Policy outlines the shipping and delivery procedures for your orders. By making a purchase on our platform, you agree to the terms and conditions set forth in this policy.
1. Order Processing Time
a. Orders are typically processed within 3-5 business days after payment confirmation, excluding weekends and holidays.
b. Please note that order processing times may vary during peak seasons or promotional events.
2. Shipping Methods
a. We offer standard shipping services for all orders.
b. Expedited shipping options may be available for an additional fee, depending on your location and the products in your order. You will be presented with available shipping options during the checkout process.
3. Shipping Costs
a. Shipping costs are calculated based on the shipping method, delivery destination, and the weight and dimensions of the items in your order.
b. The total shipping cost will be displayed at checkout before you complete your purchase.
4. Shipping Destinations
a. We currently ship to customers within the United States.
b. For customers outside these regions, please contact our customer support team to inquire about shipping options.
5. Estimated Delivery Time
a. Standard shipping times vary depending on the destination and shipping method chosen. As an estimate:
• Domestic orders may take 3-5 business days for delivery.
• International orders may take 3-5 business days for delivery.
b. Please note that these delivery times are estimates and do not account for potential delays caused by customs, weather conditions, or other unforeseen circumstances.
6. Order Tracking
a. Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package’s status.
b. You can also track your order’s status by logging into your account on our website and accessing the order details.
7. Customs and Duties
a. For international orders, customers are responsible for any customs duties, taxes, or fees imposed by their country’s customs authorities.
b. We are not responsible for delays caused by customs processing.
8. Delivery Issues
a. If your order is delayed or does not arrive within the estimated delivery time, please contact our customer support team for assistance.
b. In the event that a package is lost or damaged during transit, please notify us immediately, and we will work with the shipping carrier to resolve the issue.
9. Order Changes and Cancellations
a. Once an order is placed, it cannot be modified or canceled. Please review your order carefully before completing your purchase.
10. Shipping Restrictions
a. Some products may have shipping restrictions due to their size, weight, or contents. We will notify you during the checkout process if any shipping restrictions apply to your order.